About Anosys

Anosys helps teams understand and improve AI systems in production. Our platform connects observability, agent traces, evaluations, cost, and user behavior with business outcomes, helping organizations investigate problems, identify opportunities, and make better operational and product decisions.

We are expanding our team to help more enterprise customers evaluate, adopt, and get measurable value from Anosys.

About the Role

As a Senior Solutions Engineer, you will lead the technical side of customer evaluations and initial adoption. You will work with engineering, AI, platform, and product teams to understand their priorities, establish technical fit, and demonstrate how Anosys addresses their needs.

You will partner closely with the account executive team throughout the sales process. Account executives lead commercial discussions, while you own technical discovery, demonstrations, proofs of value, and integration guidance. Together, you will help customers reach informed purchasing decisions grounded in clear requirements and demonstrated results.

This is a hands-on role. You should be comfortable leading an architecture discussion, writing integration code, investigating incomplete telemetry, and explaining findings to both technical and executive audiences. Your work will also improve how customers adopt Anosys through reusable examples, documentation, and tooling.

What You’ll Do

• Lead technical discovery. Understand customer architectures, workflows, business priorities, and operational constraints. Identify the requirements and use cases that matter most to a successful evaluation.
• Design and deliver relevant demonstrations. Connect Anosys capabilities to the customer’s environment and objectives, explaining both technical behavior and practical value.
• Own proofs of value. Agree on scope, success criteria, responsibilities, timelines, and decision points with customers and the account executive team. Guide evaluations toward a clear, evidence-based conclusion.
• Support hands-on integration. Help customers instrument applications and connect relevant data using SDKs, APIs, and OpenTelemetry. Write sample code and troubleshoot integration issues alongside customer engineers.
• Validate data and results. Investigate missing or inconsistent telemetry, verify that integrations behave as expected, and help customers interpret what the platform shows.
• Navigate enterprise technical requirements. Support architecture reviews, technical questionnaires, and security discussions. Coordinate with internal specialists and communicate supported capabilities and limitations accurately.
• Accelerate initial adoption. Help customers move from a successful evaluation to an agreed production use case, with documented requirements, ownership, and next steps.
• Make engagements more repeatable. Develop integration guides, reference examples, demonstration environments, and reusable tooling that reduce effort for customers and colleagues.
• Bring customer evidence into product discussions. Distinguish configuration issues, documentation gaps, product limitations, and broader customer needs. Provide clear context and reproducible examples to the engineering and product teams.
• Maintain clear engagement boundaries. Surface risks early, document outstanding issues, and coordinate handoffs so customers know who owns the next step.

What We’re Looking For

• Experience leading technical evaluations and customer engagements for enterprise software, typically gained through 5+ years in solutions engineering, sales engineering, software engineering, or technical consulting.
• Hands-on experience with observability, distributed tracing, developer tools, data platforms, or cloud infrastructure.
• Strong programming or scripting skills in Python, JavaScript/TypeScript, or another relevant language, with the ability to build integrations and debug API and SDK behavior.
• Familiarity with OpenTelemetry or comparable instrumentation approaches, including how telemetry is generated, transported, and interpreted.
• Working knowledge of cloud environments, containerized applications, authentication, and common enterprise integration patterns.
• The ability to translate an ambiguous customer problem into a focused evaluation with clear technical requirements and measurable success criteria.
• Strong troubleshooting skills. You can reproduce problems, inspect logs and traces, test hypotheses, and explain findings clearly.
• The ability to communicate with developers, engineering leaders, and executive stakeholders, adapting the depth of a discussion to the audience.
• Sound judgment in managing concurrent engagements, prioritizing work, and involving specialists when needed.
• A collaborative approach to enterprise sales, with the confidence to identify poor technical fit and set realistic expectations.

We welcome candidates with strong engineering backgrounds who have substantial customer-facing experience, even if they have not previously held a Solutions Engineer title.

Experience That Would Be Especially Valuable

• Supporting AI applications, LLM workflows, agent systems, or model evaluation tooling in production.
• Working with product analytics, event instrumentation, or customer behavior data.
• Guiding enterprise proofs of value involving multiple technical teams and business stakeholders.
• Contributing to developer SDKs, API clients, integration libraries, or open-source projects.
• Supporting enterprise security reviews and discussions about access controls, data handling, and deployment requirements.
• Creating technical documentation, workshops, or examples that help developers work independently.
• Improving evaluation and onboarding practices at a growing software company.

What Success Looks Like

Customers understand how Anosys fits their environment and can evaluate it against agreed objectives. Technical evaluations are well scoped, integrations produce trustworthy data, and findings support clear purchasing decisions.

New customers reach their first meaningful use case efficiently, with realistic expectations and clear ownership of outstanding work. Your documentation and tooling make future engagements easier, while your feedback helps the team address recurring customer friction.

How We Work

We value preparation, curiosity, direct communication, and follow-through. We take customer problems seriously, investigate before making claims, and share what we learn.

You will work closely with the sales, engineering, and product teams, with meaningful ownership of customer engagements and the opportunity to improve how Anosys delivers value as it grows.