Frequently Asked Questions (FAQ)¶
Here you'll find answers to the most common questions about the Anosys Platform, from setup and integrations to analytics, pricing, and support.
General Questions¶
What is AnoSys?
AnoSys is a SaaS platform that provides advanced analytics, observability, and anomaly detection for AI as well as application-agnostic workflows.
It helps businesses collect telemetry and behavioral data via API, process it through custom heuristics and ML models, and visualize anomalies or insights in real time.
Who is AnoSys designed for?
For engineering, data, product, and security teams that need to monitor custom data streams — including LLMs, APIs, transactions, or IoT devices — and detect performance issues, anomalies, or fraud.
How is AnoSys different from tools like Datadog or Arize?
Unlike other observability platforms, AnoSys unifies custom data ingestion (custom HTTP tracking pixels, or Open Telemetry)+ advanced analytics + pipeline support + ML-driven data analysis + anomaly detection + Evals + KPI monitoring in one place.
It’s purpose-built for AI telemetry and business logic monitoring, not just metrics or logs.
Do I need to be a data scientist to use AnoSys?
No. While the platform offers advanced data science tools, it’s built to be accessible for product managers, engineers, and analysts alike — with prebuilt templates, dashboards, and low-code pipelines.
Data Collection and Integration¶
What data sources can AnoSys connect to?
You can send data via REST API, OpenTelemetry, or SDKs in Python, JavaScript, and Go.
We also integrate with BigQuery, AWS, and GCP Pub/Sub for bulk ingestion.
Can I send custom data fields?
Yes. You can define your own schema or use our default telemetry model (e.g., trace_id, timestamp, latency_ms, model_name, user_id, etc.).
Does AnoSys support OpenTelemetry (OTEL)?
Absolutely. We natively support OTLP/HTTP and OTLP/gRPC endpoints, so you can forward spans, metrics, or logs directly from your existing OTEL setup.
How often is data processed or refreshed?
Data streams are ingested in real time. Batch pipelines can also be scheduled for minute, hourly, daily, or any custom interval.
Analytics and Detection¶
What kind of anomalies can AnoSys detect?
We provide statistical and ML-based anomaly detection for latency, user behavior, model drift, fraud patterns, or other outliers.
Can I define my own detection rules?
Yes. You can create custom heuristics or thresholds through our platform, our define your own business-specific rules.
Does AnoSys support machine learning pipelines?
Yes. You can deploy, monitor, and evaluate your ML models using our built-in pipeline framework or integrate your own model endpoints.
Can I visualize data and metrics?
Yes. The dashboard builder lets you create advanced charts, time-series views, and alerts for any ingested metric or field.
Security and Compliance¶
How secure is my data?
AnoSys uses AES-256 encryption in transit and at rest, supports SOC 2 compliance, and offers RBAC (Role-Based Access Control) for multi-user environments.
Where is the data stored?
Your data is stored securely in the cloud region you select (U.S., EU, or APAC). We have partnered with Google Cloud to bring state-of-the-art scalability, and security for our solutions.
Do you process personal identifiable information (PII)?
No, unless you explicitly send it.
We recommend masking or hashing sensitive fields before ingestion if you need to comply with local rules or regulations.
Pricing and Plans¶
How does AnoSys pricing work?
Pricing is based on monthly data volume (GB stored and processed).
Do you offer a free trial?
Yes — all new users get a 7-day free trial with access to full features and sample datasets.
Can I cancel anytime?
Yes, subscriptions can be canceled or downgraded anytime from the console settings.
Getting Started¶
How do I start sending data to AnoSys?
Sign up at console.anosys.ai, create an API key, and use one of our SDKs or cURL examples to send your first event.
Is there an API reference or developer docs?
Yes, full documentation is available at anosys.ai/docs, including SDK setup, schemas, and API examples.
Do you provide support for onboarding?
Yes. Our team offers Slack-based technical onboarding for business accounts, plus detailed tutorials and video demos. We will make sure you are setup for success and our platform is configured the way that fits your needs.
Customization & Integrations¶
Does AnoSys integrate with alerting tools?
Yes. You can send alerts to Slack, or email based on your thresholds or anomaly detections rules.
Can I export raw data?
Of course. You can export via API, CSV.
Technical Support¶
How can I reach support?
You can email support@anosys.ai or use the in-app chat.
Enterprise clients get access to dedicated Slack and on-call support.
What’s your uptime guarantee?
AnoSys provides a 99.9% uptime SLA for production-tier plans.
How often do you update the platform?
New releases are deployed biweekly with security patches and feature enhancements.
Last updated: January 2, 2026