Track business workflows end to end
Customers notice first
A workflow can succeed technically while a customer waits, a claim stalls or an escalation misses its SLA. Engineering hears about it from support.
One record per case
Process units group the events that belong to one case, from the first request through each agent and human step, so you can see where time and quality were lost.
Define the steps, send events with a case id, and watch time in step, drop-off and SLA breaches per case.
Map
Define process units for claims, orders, onboarding, escalations, reviews, or internal workflows.
Monitor
Track cycle time, completion, failure states, SLA risk, cost, quality, and outcome signals.
Analyze
Find bottlenecks, failed handoffs, policy exceptions, agent regressions, and customer impact.
Resolve
Route the process issue with the evidence needed by operations, product, support, or engineering.
What teams can do
- Ingest business process events from APIs, files, pixels, SDKs, and cloud storage
- Monitor workflow health, SLA risk, customer impact, and operational outcomes
- Analyze bottlenecks across AI agents, applications, infrastructure, and teams
- Evaluate process quality and trigger the right response automatically
Is business process monitoring an industry solution or product capability?
It is both. As a product capability, Anosys models business workflows as first-class operational signals. As a solution, it maps to industries such as financial services, insurance, healthcare, logistics, SaaS, and support operations.
Can Anosys help resolve client-impacting process issues faster?
Anosys helps teams ingest, monitor, analyze, evaluate, root-cause, and route business-process issues with enough context for owners to act quickly.