Business process monitoring

To monitor a business workflow (orders, claims, onboarding, support escalations), send one event per step with a shared process ID, then build on it:

1. Send events for each step with the process ID, step name, status and timestamp. See Send any data.
2. Name the fields in Collecting → Field Mapping (for example process_id, step, status).
3. Chart the flow with a Funnel Plot or Sunkey Diagram to see where items drop out. See Dashboards.
4. Compute durations and backlogs with a process unit, and run it on a schedule in a pipeline.
5. Alert when items get stuck or a step fails too often. See Alerts.

If AI agents take part in the process, send the same process ID through the SDK's get_user_context so their traces line up with the business steps. See Debug AI agents.