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Frequently asked questions

General

What is Anosys?

Anosys collects data from your website, your product, your AI agents, your coding tools and your services in one place, and helps you understand it: dashboards, traces, evaluations, alerts and an AI Assistant you can ask questions in plain language.

Who is it for?

Engineering, AI/ML, product and operations teams. You don't need to be a data scientist: templates, Auto-Insights and the AI Assistant get you started, and process units and pipelines are there when you want to go deeper.

Where do I start?

Go to Get started and pick your goal. Each goal has one short guide.

Integrations

Which AI frameworks and tools are supported?
Do I need to change my code?
  • Coding tools: no. Run one install command per machine.
  • AI SDKs: one line at startup to create the Anosys logger.
  • Websites and apps: one script tag in your shared footer or root layout.
Can I compare cost across models?

Yes. Model names and token counts are recorded on every call, so you can chart cost and latency by model side by side.

Data collection

What can I send?

Website and app events, AI traces, coding-tool sessions, OpenTelemetry traces, metrics and logs, and your own events over REST or webhooks. See Send any data.

Can I send my own fields?

Yes. Use cvs1… for text, cvn1… for numbers and cvb1… for true/false, then name them in Collecting → Field Mapping.

Do you support OpenTelemetry?

Yes, OTLP over HTTP for traces, metrics and logs. If your services export over gRPC, put an OpenTelemetry Collector in front. See OpenTelemetry.

How quickly does data show up?

Within seconds of being sent.

Can I export data?

Yes. Data Processing → External Data Access gives you a temporary token to query your data from your own Python environment.

Privacy and security

Do you store prompts and responses?

Only if you send them. You can send metadata only, redact content in the coding-tool hooks, or encrypt content with your own passphrase so only your team can read it. See Security and data controls.

Do you collect personal data from my website visitors?

The tracker doesn't record what visitors type into forms and removes email addresses from click labels. It respects consent banners, Do Not Track and Global Privacy Control. Only send personal data you are allowed to process.

Where can I get security or compliance documentation?

Email support@anosys.ai.

Pricing and plans

Is there a free plan?

Yes. See the pricing page for current plans and what each includes.

Can I change or cancel my plan?

Yes, any time from your account settings in the console.

Support

How do I get help?

Email support@anosys.ai or use Support → Contact Us in the console. Business accounts can get hands-on onboarding.